Emergency repairs are only those repairs that would render your vehicle inoperable or unsafe to drive if not performed. Call Endurance within five (5) business days from the date of the repair to determine if such repair will be covered under your contract. If an emergency occurs which requires repair of a breakdown to be made at a time when Endurance’s office is closed, follow the “filing a claim” procedures above without authorization, and we will make the reimbursement to you or the licensed repair facility in accordance with the contract provisions (if the repair is covered). If any claims for the auto repairs are made without prior authorization, then they will not be covered (except as provided under emergency repairs mentioned below.) The repair shop or service manager should contact us at (224) 326-0619 as soon as possible to get the ball rolling. Prior to any repairs being made, instruct the service manager at the licensed repair facility to contact the administrator (which would be Endurance in this case) to obtain authorization for the claim. Service manager obtains authorization from the administrator. When filing a claim with Endurance, the steps you take matter, and double-checking your level of coverage eliminates any sudden charges to you. Make sure to provide the licensed repair facility with a copy of your Endurance contract or contract number prior to anything being done to your vehicle. We don’t require customers to visit a specified location, so as long as the shop is certified, then you are good to go. What we consider a licensed repair facility is a for-profit entity recognized by the state in the business of repairing motor vehicles. Take your vehicle to a licensed repair facility.Īnother benefit of Endurance? You can take your vehicle to any ASE Certified repair facility of your choice for added peace of mind. Our priority is getting you back on the road quickly, so reducing the chance of further damage alleviates a lot of stress from this situation. The number to contact them can be found on the Endurance mobile app. We suggest taking immediate action to repair the issue, and thankfully, with Endurance - you can! Roadside assistance is accessible 24/7 and can help you take your car where it needs to be for repairs. Preventing further damage to your vehicle makes filing a warranty claim at Endurance much easier and less stressful for you in the long run. This is easier said than done when it comes to preventing additional damage to your used car. The steps to file a claim are also outlined on your Endurance contract, which can be accessed on the Endurance Mobile app.ĭownload the Endurance app: Google Play | Apple Store Let’s go through each step of filing a claim at Endurance so you know what to expect. Sit back and relax while your car is getting repaired.Keep all forms of documentation during this time.Service manager obtains authorization from the administrator prior to making any repairs.Take your vehicle to a licensed repair facility.The bright side is that we handle the heavy information and only require the steps below from you to make sure you’re back on the road in no time.īest Practices for Filing a Claim With Endurance Warranty We’ve outlined how to file a claim so you can repair your vehicle in no time. We don’t want to toot our own horns, but we’re skilled at handling claims for our customers at Endurance. Situations like these are very draining, but you’ve prepared for this by ensuring your vehicle is protected with an Endurance vehicle service contract, also known as an extended car warranty or auto protection plan. As you go on your normal commute to work, a friend’s house, or a nice event - BOOM! The unthinkable happens, and you get into a mix-up that requires your car to be repaired.
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